FAQs

Delivery

Delivery to the UK is included. In order to reduce waste all our custom designs are printed to order. Orders are printed within 3-5 working days and then dispatched via Royal Mail 48, which estimates delivery in 2-3 days after printing.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances.

Returns

We want to make sure you are happy throughout your experience with Buggy Run Gear and operate the below fair returns policy if for some reason you are not satisfied with your purchase.

Our policy lasts 14 days. If 14 days have gone by since you recieved your  purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you wish to return an item, please email hello@buggyrungear.com and tell us your order number, which item you wish to return and the reason for the return. We can then provide you with further return details.

Your order must be returned to us within 14 days from the date you request a refund. The order must be returned in the same condition you received it with any tags still attached. Delivery costs for the return will need to be paid by you. We are not responsible for items returned that do not reach us, always obtain proof of postage. Once we receive the order we will contact you to advise you of the status of your refund/exchange.

For refunds we will refund you the cost of the item plus the original delivery cost. If you would prefer an exchange we will send you the exchanged item free of charge.

No exchanges or refunds will be given on sale items unless they are faulty.

Other information

All colours are produced as accurately as possible. Some colours may occasionally appear slightly different from our gallery pictures on our website due to your own resolution/picture settings.

Contact

If your questions weren’t answered by our FAQs, please contact us via email hello@buggyrungear.com – please include with your order number (if you have placed an order) and your name. We will aim to help you within 24 hours Monday – Friday.

Ideas or comments?

We always love receiving your feedback, comments or ideas for new products! Please contact hello@buggyrungear.com and include your order number.